Testimonials from Visiting Customers

Julie S.

“Consider this a sort of preliminary review for this shop, as I haven’t yet made the most important purchase of all (skis) from here – yet.

I brought in a pair of K2s from 2003 to be tuned/waxed so I could sell them. I won’t be riding them, so I can’t tell you if they were done perfectly or not, but they looked clean, & can now go on to make a new skier very happy. I shopped around a little & found a pair of Hestra gloves in my size that I hadn’t been able to locate anywhere else – on sale! They carry a lot of great brands – Hestra, Marmot, Spyder, Mountain Hardware, etc.

I like shops with employees & owners that want to talk to you. It helps to build a lasting relationship with customers, & it makes me respect their opinions more. Also, I’ve noticed it’s common for shops to treat women as lesser skiers than men, or not take them as seriously as they deserve. There are some talented, aggressive lady skiers out there, & it’s a shame that so many shops waste their time not listening to the customer’s wants/needs by pushing a lower-level ski on someone who probably rips harder than they do. Okay, /rant.

At this shop, that wasn’t an issue. They do offer a (very) limited selection of demos (for free!), so I gave them my ‘list’ of skis I’ve been looking to test out. It took the younger male employee a couple of tries to stop suggesting I try a softer/shorter/less aggressive ski, but he did know his stuff. The owner made a suggestion about a pair of Volkl Tierras in 161 (instead of the Atomic Affinitys in 154 I was going to settle for), so I took those out. They were very flexible about when I had to bring them back, giving me plenty of time to try them out at more than one mountain/in different conditions.

Overall, I’m very pleased by the level of customer service/knowledge/friendliness that this shop has.”

 

2/18/2012

Amity Howard

“Once again, Norm’s has treated me well beyond my expectations. Stopped in yesterday to “look” and left with a beautiful new Scott Fat Jon. Spending $$$ is not easy for me but they make it a pleasure! Awesome price, wonderful, knowledgeable & patient customer service and all given with ease & genuine smiles. I feel like I won the lottery with the great deal I got! Thanks a million Jaycee! I am forever a customer. You literally have me smiling like a kid on Christmas! I’ll be back!!!”

October 17, 2018

Al Picknell

“Today I bought my first mountain bike in a very long time. I went to a few different places and checked some out to get an idea of what I needed to ride now as an adult. Well this place was the best out of all of them. Very friendly staff with lots of information just an all around amazing buying experience.”

 

July 22, 2017

Sean Wilkinson

“The staff was an absolute pleasure and answered my litany of novice questions with patience and detail. I felt like the differences between bike models were explained honestly, and at no point did it seem like I was pressured to overspend on features I didn’t need. I would highly recommend them, and I know that I’ll be heading back for any bike related needs.”

 

June 25, 2017

Dan Rowland

“I would like to give a huge shout out to Norm’s Ski and Bike, I have gotten both my Trek Marlin 5 and Scott Speedsder 40 from them. I had a accident today in Brattleboro 142 x some railroad tracks. My bike for the most part was in very good condition minus some handle bar adjustments. I rode to Norm”s they asked if I was ok and than took my bike and made all adjustments on the spot and a great price. Outstanding customer service after the sale is what will continue to make a repeat customer here. Never will get a bike anywhere else.”

 

August 6, 2016

Josiah Stinson

“Patty and JC were great to work with when I was choosing a bike. They immediately gave me a couple of bikes to try and discussed what kind of riding I wanted to get into. Their prices are very competitive and they are a great example of New England/small town kindness. I live in Virginia but Norm’s is now my bike shop!”

 

September 24, 2015

Matthew A.

“Had a rear bicycle tire that needed truing and forgot to bring it in early on a Friday. Finally got it there around 3 PM and didn’t fully expect to get it back until Saturday afternoon or Monday.

No more than 45 minutes later they called and said it was ready for pickup. Totally blown away on how quickly they turned it around!

Great people, outstanding service made a first time customer into a repeat one. I didn’t miss my Saturday bike ride after all!”

 

8/26/2017

Hours & Directions

Mon. 10am - 6pm
Tues. 10am - 6pm
Wed. 10am - 6pm
Thurs. 10am - 8pm
Fri. 10am - 9pm
Sat. 10am - 6pm
Sun. 11am - 5pm

We are located at 62 Martell Court in Keene, NH which is on the intersection of Routes 12 & 101, and Main Street In Tax-Free New Hampshire.

See our Hours & Directions page for map.